Customers can initiate automated returns through their order confirmation email.
You may initiate a return in the following way:
Step 1 Open the order confirmation email.
Step 2 Choose Order details to see the order details page in the online returns center.
Step 3 Choose the Return button on the order details page. Note: Customers only see this button after the order has been delivered.
Step 4 For multiple-quantity orders, select the quantity being returned. Single-quantity orders are automatically directed to the return details page.
Step 5 Enter additional information about the return, for example: return reason, on the return details page.
Step 6 Confirm the estimated refund amount and summary of return details to create the return. When the return has been created, you’ll receive a return confirmed email.
Step 7 In the return confirmed email, choose Print return label and attach the printed label to the packaged return.
Step 8 Drop the return off at the location of the carrier listed on the return label.